Imtrade manages every customer order and coordinates delivery with approved service partners.
Orders are prepared by Imtrade and handed to an assigned delivery partner. Customers can follow confirmed, preparing, packed, shipped, out-for-delivery, and delivered updates from My Account.
Contact Imtrade with the order reference, affected product, reason, and supporting photos where applicable. Requests are reviewed before refund or replacement approval.
Customers do not need to contact suppliers directly. Imtrade coordinates products, fulfillment, delivery questions, returns, and order updates.
Open My Account →Email support@imtrade.online and include your order reference when asking about a purchase.
Supplier enquiries: partners@imtrade.online.
Imtrade uses account, contact, order, delivery, and supplier information to operate the marketplace, provide support, prevent misuse, and maintain transaction records. Access is limited according to customer, supplier, Hub staff, operations, and administrator roles.
This prototype notice must be reviewed and replaced by Imtrade’s approved Thailand PDPA policy before a full commercial launch.
Phedjung products are the current pilot catalogue. Listings labeled “Catalogue preview” demonstrate planned marketplace categories and cannot be ordered. Prices, inventory, delivery areas, promotions, and settlement terms remain subject to confirmation by Imtrade.
Formal customer terms, supplier agreements, return windows, tax treatment, and commercial service fees must be approved before the public launch.
